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Shipping & Delivery - Wholesale Customers
HOLIDAY SHIPPING INFORMATION
To ensure that your orders are delivered in time for Christmas, we recommend that all wholesale final orders are placed according to the below cut-off dates.
NOTE: This doesn’t mean you can’t order past these dates, just that there is no guarantee you will receive goods before Christmas.
1st Week of January 2019
Due to the short first week of 2019, H2G runs will be altered as per below. Please note, if you are usually on an H2G Monday, Tuesday or Friday run your order will be freighted free of charge with an external courier for the first week of 2019 only.
For Honest to Goodness Christmas trading hours, please visit our Contact Page
We currently ship to all Australian postcodes and provide the option for our customers to select a carrier based on preference and price offering. Final shipping costs and carrier options will be available in the checkout after you enter a valid Australian postcode. Prices are variable, based on weight.
Below is an overview of the freight carrier options which may be available when you checkout:
- FASTWAY: Best for smaller wholesale orders within metro areas, they do also provide interstate shipping. They deliver in boxes only 25kg each.
- AUSTRALIA POST: Orders in 20kg boxes up to 140kg. Must be selected for PO Box delivery.
- TNT: Can do deliveries all over Australia, will use either boxes or on pallets - good for large deliveries.
- BLUESTAR: Will display for orders over 300kg; provide economical options for pallet deliveries.
- ARRANGE OWN SHIPPING: Select this option if you would like to organise your own courier/pick up service
- PICK UP/COLLECTION: If collecting your order from our Alexandria Warehouse (Sydney), please allow 24-36 hours for your order to be packed. We will confirm your pick up time via email.
** Orders will be freighted 48-72 business day hours after being received and paid for.
H2G DELIVERY RUNS
Sydney Metro + Blue Mountains + Canberra
This option is for wholesale customers only. This delivery option is available provided customers submit orders to us within the corresponding cut-off times below.
Unfortunately, we cannot guarantee specific delivery times as our drivers may incur traffic/delays.
Please call our team on 02 8310 1800 (8 am - 5 pm AEST) if you have any questions.
SYDNEY PICK UP/COLLECTION
Sydney-based pick up is available by simply selecting 'Collection from Alexandria Warehouse' at the checkout. Orders may be collected approximately 24-36 hours after they have been placed online. Please specify your desired date and time of collection in the 'special delivery instructions' box at checkout. We will confirm this time is suitable via email.
Please Note: order collection is only available Monday - Friday, 7am - 4pm, as our warehouse is closed on Saturday.
Alexandria Warehouse address: Unit E9/46-62 Maddox St, Alexandria, Sydney NSW 2015. View a map here. You may enter the industrial estate via Huntley Street (simply drive in straight ahead, veer to the left and we are located on the right-hand side before Fantastic Furniture) or you may enter via Maddox Street (drive in through the Industrial estate in a U shape).
If you live in WA, NT, TAS or a regional area a feel free to contact us and we can try to help you find alternative couriers who may be able to deliver for lesser cost.
This includes forwarding your goods to a metro centre for freight forwarding.